chris T Xst

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Verified Reviewer
| map-marker Johannesburg, Gauteng

Slow Shipping Be aware

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I ordered parts for a Mi-t-m pressure washer took two months to get unacceptable very unacceptable,when I called it was always parts on the way I will email you a tracking after checking tracking all it said was tracking provided.That company needs to get a grip.
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Loss:
$2000
Pros:
  • Non
Cons:
  • Shipping

Preferred solution: Customers to be aware

User's recommendation: Never.

John S Jvn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Poor customer service

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I have been trying to get repair parts for my RGC Pro400 ladder hoist for 1 month. Ibuystores is a part distributor for RGC. However, they do not have a diagram with parts listing on their website. So I used the parts list that came with the hoist. Not all parts are delineated on installation manual. 4 out of 5 parts I ordered were incorrect. I called back and talked to Matt at Ibuystores who contacted RGC and ordered a 2" roller set. No tracking information supplied. These came yesterday and were also incorrect. Today I called and was told by Matt to contact the company directly since he had no parts list or diagram. I don't think that will work since RGC doesn't sell directly to public. On top of that he would not give me an RMA to return the $150 incorrect parts. Time to do a charge back. Disappointed
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Loss:
$192
Pros:
  • Are manufacture parts distributor
Cons:
  • Do not know anything about the parts or part numbers

Preferred solution: Full refund

User's recommendation: Not reccomendable

Riyal

Knowledgeable People

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iBuyStores - Knowledgeable People
The man on the phone spent 11 minutes with me on the phone to buy the $30 part I needed. Great service - I will buy from iBuy again.
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Pros:
  • Good customer service
  • Fast delivery
  • Easy to buy from
Reason of review:
Good customer service
Anonymous

Worst EVER!!!!!

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Placed my order for what their internet search said was the correct part, unknown to me it redirected me to the wrong item. When I called them to return it I found out it will cost me $20 for restocking/return fee plus shipping charge. My total was roughly $26 to purchase & ship, I just gave them my money for nothing. This place is a scam BUYER BEWARE!!!!!
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Cons:
  • Misinformation about part availability
Happy N Miq
map-marker Chester, New York

Selling goods with ibuy

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I placed my goods with Ibuy, they are happy to take goods. It’s been 6weeks and I still haven’t receive money. Every time I call them, the person who’s dealing with my account happend to be on meeting. Terrible Terrible customer service.
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1 comment
Whitman Qom

Hello, our staff of team members is here daily to assist all customers promptly with ANY issues they may have with any orders they have placed with us. Although we do not accept goods, but rather only sell them direct, we have several methods to contact us in real time such as tool free 800-889-0661, our website live chat and even our customer service emails.

You may also directly reply to your order receipt for prompt action.

With over 1.8 million products offered only by as by over 280 manufacturers we strive to achieve 100%, but we are here to help with the ones that miss that mark. Thanks!

Resolved
Jakori Vzy

Resolved: WATCH OUT FOR IBUY! YOU'LL LOSE YOUR SHIRT

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Updated by user Feb 15, 2018

The company generously offered to refund the entire amount of my purchase even though I was only asking for the amount of the over price. I am satisfied and will give them another try.

Updated by user Feb 15, 2018

I AM PLEASED TO REPORT THAT IBuyStores contacted me and refunded the entire amount of my purchase in order to make things right and reconcile with me. The management person who contacted me said 'they don't do business the way I was handled'. I take him at his word and will give them another try the next time I need merchandise.

Original review Feb 08, 2018
AFTER SEEING MY CREDIT CARD CHARGES FOR PRODUCTS PURCHASE I CHECKED PRICING AND FOUND THEM TO BE ABOUT 30% ABOVE THE MARKET. WHEN I ASKED FOR A CREDIT THEY TOLD ME THAT I WAS AN UNLUCKY CUSTOMER WHO WAS STUCK PAYING THE HIGH PRICE EVEN THOUGH THEY HAD REDUCED THEIR PRICING. WHEN I TALKED TO THE CUSTOMER NO SERVICE DEPT. I WAS TOLD THAT THERE WAS NO ONE IN ANY KIND OF MANAGEMENT POSITION THAT I COULD TALK TO. I WOULD NOT RECOMMEND THIS COMPANY AS THEY ARE OVER PRICED, NOT CUSTOMER ORIENTED AND INDIFFERENT ABOUT SERVICE. THEY ALSO DON'T MAKE IT CLEAR WHEN YOU ARE BUYING SOMETHING BY MEASURE. SO YOU ORDER THE ITEM THINKING YOU WILL RECEIVE A PART THAT WILL FIT WHAT YOU NEED AND IT TURNS OUT TO BE INSUFFICIENT. WHAT IS REALLY ABUSIVE IS THE PRICE FOR A PARTIAL PART IS THE SAME AS A FULL MEASURE OF MATERIAL FROM A COMPETITOR.
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Loss:
$18
Reason of review:
Pricing issue

Preferred solution: Price reduction

1 comment
Whitman Qom

We are glad we could assist and thanks for working with our team!

Ladawn Toi

Dishonest Regardiung Availability

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I ordered a fireplace insert part from ibuystores.com because they told me the part was IN STOCK and would be delivered in FOUR DAYS. I could have ordered it elsewhere for less money but needed it ASAP. It has now been almost three weeks and I have not received the part. I contacted CS twice by phone and by email. They did not respond to my last email. They told me when I called again that it is backordered, and would be at least another week. So up until this last call they kept promising me the part would be delivered in a couple days from when I inquired, and never stated before this that the part was not in stock but was backordered. The CS department therefore lied to me and will never order from them again.
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Loss:
$75
Cons:
  • Misinformation about part availability
Reason of review:
Problem with delivery

Preferred solution: Deliver product or service ordered

1 comment
Whitman Qom

We are sorry for the delays experienced with products orders related to the HHT Fireplace Company. They are the ones who bought up Vermont Castings, Majestic and Century heating and their lead times even on stock items is very disappointing.

We are suggesting to customers considering buying older model stoves and fireplaces to consider other brands to avoid long lead times such as this. This has been an ongoing issue for the past 3 years and it still has not been streamlined at their Canadian facility. We try to keep their most common items in stock in our US warehouse to avoid their long delays. Unfortunately we can only trust in the lead time they give to us and relay them to the customer as the information comes in hoping it is accurate.

10 - 14 days is their average, but we have seen as much as 4 - 6 weeks once the winter months set in and demand is high.

We emailed you on 02/05/18 with an order update and a request if you wanted to cancel, but got no response. We would have gladly refunded you in full so you can obtain these parts from a location that has one available. We had tried to call you to see how you would like to proceed since we are not sure if you are getting our emails. Since there is only about 30 of these parts left on the planet, we are all forced to get them from the place they remain left over from the buyout.

We can only relay to our customers what HHT tells us in real time. We have no reason (financially) on an $80 part to misinform you or lie about lead time. We want out customers to have heat and get their fireplace products running in a timely fashion and if we cannot get what they need a prompt refund and even other source to get it is what we offer.

The GOOD NEWS is your order did finally arrive in the USA and did ship to you on 02/14/18 and a tracking number was emailed as well for your review.

We STRONGLY encourage all customers with Vermont Castings and Majestic fireplaces to check to see if any parts are needed before next winter in fear that decreased stock levels and long availability times will leave them stranded without heat next season with no way to fix their stoves.

We are open daily from 9am - 5:30pm EST 888-333-0339 so please feel free to contact us with any questions thanks!

Malin Xvp
map-marker Chester, New York

Great Customer Service

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I have recently placed an order from www.constructionparts.com for a Norton Clipper Conveyor Cart Complete with Wheels. The salesman that I spoke with was very helpful and knowledgable with helping me figure out the exact part that I needed for my unit. I provided him with my model number and we were able to get my part ordered and shipped out that same day. I was very pleased to have received this item in a timely manner and I could not be happier with my experience. I will definitely be ordering from this company again and I would recommend them to friends and family who need parts for their units as well.
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Pros:
  • Knowledgable salesman
Reason of review:
Good customer service
1 comment
Whitman Qom

Thanks for thinking of us and we always aim to help!

Anonymous
map-marker Waltham, Massachusetts

Review in Auctions and Internet Stores category from Waltham, Massachusetts

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TERRIBLE CUSTOMER RETURN POLICY: I ordered grill parts for my Vermont castings grill. Confirmed the original grill part numbers with the very pleasant associate on the phone. Inquired about the return policy,which and I quote "no problem so long as the parts have not been used, you would just pay for return postage" my package arrived on time and in good condition. However, the grill grates were not the porcelain coated cast iron that I ordered, but standard cast iron generic grill grates that(that I could have gotten off Amazon for half the price) another ordered part sent was not even the correct part. Finally the last part was the correct part however, almost twice the cost of Amazon. Now the return policy: I will mention that the return policy is clearly stated on their webpage. If I had not called in the order, and had been using the website I would not have placed a purchase with ibuy. I called and spoke with a sales associate to get a return label. I was rerouted several times, call was dropped twice...finally someone said he would authorize my return and send me an email with instructions. That's where they get you. 25% RESTOCKING FEE and you pay ALL SHIPPING CHARGES. Now remember they send the wrong parts ( I'm just trying to return 2 of the incorrect parts) Don't bother trying to get them to admit their mistake and accept the return on the incorrect items. You just get a standard email stating sorry for the inconvience, but our return policy is clearly stated on our webpage...which I have attached for your convience to this email" TERRIBLE business practice. I have $170 worth of the WRONG parts and it will cost me $60+ dollars to rerun them BUYER BEWARE
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Reason of review:
Return, Exchange or Cancellation Policy
3 comments
Whitman Qom

Hello, our staff of team members is here daily to assist all customers promptly with ANY items they hope to purchase and can verify if they are properly matched to the correct machine being repaired prior to shipping. All restock fees are based on the brand of machine you own and are repairing.

iBuy does not set restocking fee price levels. We must follow the manufacturers return policy to the letter when assisting customers. We have several methods to contact us in real time such as tool free 800-889-0661, our website live chat and even our customer service emails. You may also directly reply to your order receipt for prompt action.

With over 1.8 million products offered only by as by over 280 manufacturers we strive to achieve 100%, but we are here to help with the ones that miss that mark. Thanks!

Guest

I had the same problem. Ordered a part but it was the wrong part, reordered the new part and now they are charging me a 20% restocking fee plus shipping.

Will never use this company again. Guess I will go through Amazon next time.

Guest

Same thing here, only on Fireplace parts.

200$ parts order.

1 wrong part, but listed under right part #, 1 inferior fan motor "replacement part" that had 1/5 the rpm's as the original i was trying to replace Terrible Business model. At that I packaged up the rest of it and sent it back to which they adamantly said I must pay shipping back and 20% restocking. I told them I was sending all their piece of *** replacement arts back and I would make a complaint to the BBB and at all places online I could find.

They keep 40$, it cost 40$ to send it back, which leaves me with 120$ of the original payment to yet still find replacement parts.

They should close their doors.

There is no justification in charging a person for an incorrect item in an order that they packed. None.

View more comments (2)
Sarika Qfu
map-marker Ranger, Georgia

iBuyStores - Review in Auctions and Internet Stores category from Ranger, Georgia

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Horrible customer service. We were sent the wrong parts and now it is going to cost us $30 more to get the same priced parts from them or $70 if we choose to get them somewhere else!!! Never have I had to deal with *** like this!!!
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Reason of review:
Poor customer service
1 comment
Whitman Qom

Hi Tommy,

Thanks for contacting us. We strive for top performance and wanted to just clarify more information about your order:

- Your order was placed on Sunday 3/13/16 at 10:04PM EST while were were closed by you on your own.

- We do offer many parts diagrams to view and to match with your machine's serial number

- We have a vast sales team to be able to help you find the parts you need for mixer if you are not sure which ones are correct.

- We welcome the chance to all customers to assist them by phone to ensure they get the correct parts for their machines with the help of our trained staff.

- It does note that the correct parts for your mixer were indeed $30 more than the wrong ones ordered from the beginning and did not change before or after your order. We still feel bad that the parts you selected were not what you needed for your application. We feature over 1.4 Million parts online and service over 40,000 customers worldwide each year.

Please let us know if we can help any further with this order or future parts inquiries. Thanks, The iBuy Sales Team

Evangelene Pqf
map-marker Houston, Texas

Bad Quality and the Worst Quality Servies

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iBuyStores - Bad Quality and the Worst Quality Servies
Bought the cutter block and just used one time, it is broken and even broke the other good one, which totally affected our work and slowed down our project. Called for customer services sent the evidence, but wait forever, won't like to help and take the responsibilities. Asked for the answer, just gave the bad attitude and said sorry that you were shopping here. How can the customer services staff say something like that. The customer services staffs are not well trained at all. This store refuse to ship the replacement. Just blamed the responsibility to its supplier. The worst shipping experience ever! Don't shop this store.
View full review
Loss:
$56
Reason of review:
Bad quality
Anonymous
map-marker Oakville, Ontario

Vermont Castings parts

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Ordered parts for my Vermont Castings Grill, dealt with Paul and Darrel and both guys were excellent. I ordered 4 burner plates for $60 US, less than half the price I found in Canada. It only 3 business days however that's where the story takes a turn. Would strongly recommend that if you are Canadian and place an order, make sure they send the package through the mail...UPS added an addition $50 to my package upon delivery...and I'm not very happy about it!! Not sure who should have told who...iBuy did indicate that Canada Customs would collect tax and duty and would charge me...but holy moly!!!
View full review
Loss:
$30
Pros:
  • Online customer service
  • Customer service
Reason of review:
brokerage fees

Preferred solution: inform Canadian customers that brokerage fees are almost the value of the product and I would suggest using the Postal Service

1 comment
Whitman Qom

We like good and bad feedback of all types. Glad we could help on this one and we look forward to helping again in the future thanks!

Anonymous
map-marker Tucker, Georgia

Online Shopping Review

Do not buy from this site! You'll never get your order. They will continue to tell you that the parts are on back order. If you don't have it in store then don't sell it!
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Reason of review:
Problem with delivery

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Jenee Hme
map-marker Star, Idaho

Ibuy Stores was great

I had to order parts for my Vermont Castings grill and all I had to guide me was a few part numbers that to me meant nothing. I called Ibuy and asked a sales specialist named Paul a million questions and even though I thought it was hopeless I ended up getting everything I needed for my grill in about a week which made my husband very happy.If it was up to him we would grill almost everyday Ive recommended them to my mother in law who used them for parts for her grill and they are the reason we had our big family memorial day party.. Thanks Ibuy
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